FAQs
1. How long does it take to process my order?
All orders are processed within 1–2 business days. Please note that processing and delivery do not occur on weekends or public holidays.
2. How long will delivery take?
We offer standard free shipping within the United Kingdom, with an estimated delivery time of 7–10 business days.
3. Can I track my order?
Yes! Once your order has been shipped, you will receive an email notification with tracking information. If you do not receive this email, please contact us at support@comodesign.shop.
4. Do you ship internationally?
At this time, COMO DESIGN LTD ships only within the United Kingdom.
5. What is your return policy?
We offer a 14-day return policy under the following conditions:
- The product is defective or faulty.
- The wrong item was received.
- The item arrived damaged.
- You changed your mind (product must be unused, unopened, and in original packaging).
To start a return, please email us at support@comodesign.shop with your order number and reason for return.
6. Who pays for return shipping?
Return shipping costs are the customer’s responsibility unless the item is defective, damaged, or incorrect.
7. Can I cancel or modify my order?
Yes, orders can be modified or canceled within 24 hours of purchase. After this period, your order may already be processed and shipped. Please email us immediately at support@comodesign.shop to request changes.
8. What should I do if my order shows as delivered but I haven’t received it?
- Check with neighbors or other household members.
- Verify your shipping address in the confirmation email.
- Contact the carrier for proof of delivery.
- Share the proof with us at support@comodesign.shop so we can assist you further.
9. How can I contact customer service?
You can reach us via:
- Email: support@comodesign.shop
- Phone: +44 2088 768756
- Address: 364 Upper Richmond Road West, London, SW14 7JU, United Kingdom
- Support Hours: Monday – Friday: 9:00 AM – 6:00 PM (GMT+1)